Contact
Your question may be answered below. If not, message us via WhatsApp or the form.
Ask on WhatsApp klantenservice@ouxi.be
Monday to Saturday, 09:00–17:00
Frequently asked questions
What is a fatbike?
A fatbike is an (electric) bike with extra-wide tyres of at least 4 inches. On sand, mud, cobblestones or tram tracks those tyres give more stability and grip, and the thick seat adds comfort on longer rides.
Why choose ouxi.be?
As the first official retailer of OUXI fatbikes in Belgium we deliver original models with factory warranty. Your fatbike arrives ready to ride and you can always reach us via WhatsApp or email.
How does reserving work?
Fill in your details on the product page. The fatbike is then held in your name for 48 hours and you immediately get your order number and payment instructions. We contact you within 24 hours to schedule delivery or pick-up.
How can I pay?
You reserve online without an account and then choose: (1) bank transfer via QR code – scan with your banking app, no extra costs; (2) pay online with Bancontact or card; or (3) pay on delivery or pick-up with Bancontact, card or cash.
What is the delivery time?
Allow 3 to 7 working days after payment. We usually deliver on Saturdays; after your reservation we agree on a moment together.
What are the shipping costs?
With the last V8 and V8 Double, delivery in Belgium and the Netherlands is free, and the bike arrives fully assembled and ready to ride.
How far can I ride on a full battery?
With pedal assist the V8 and V8 Double reach about 50 km, the H9 about 65 km. The exact range depends on weight, wind, temperature and assist level.
How does delivery work?
After your reservation we contact you to confirm the details. Your fatbike is usually delivered within a week, typically on Saturday. Another day is possible on request.
Is the fatbike delivered assembled?
Yes. The last V8 and V8 Double are delivered fully assembled, adjusted and ready to ride as standard, at no extra cost.
How do I maintain my fatbike?
Just like a regular e-bike: keep the chain clean and lubricated, check the tyre pressure regularly and make sure the brakes work well. In doubt? Send us a message.
What is the right tyre pressure for a fatbike?
Usually between 8 and 15 PSI. On soft ground such as sand or snow go a bit lower for more grip, on tarmac a bit higher for less rolling resistance.
Who is a fatbike for?
For anyone who wants a comfortable ride on different surfaces or covers longer distances every day. The V8 Double is popular with couriers: the delivery bag rests on the extra seat and the wide tyres don’t get stuck in tram tracks.
Is a fatbike legal in Belgium?
Yes, if it complies with the law: assistance up to 25 km/h, a motor of max 250 W and no throttle. All OUXI fatbikes from ouxi.be comply and carry a CE certificate. We never tune a fatbike.
Is there a warranty?
Yes, you get a 12-month factory warranty on the battery, frame and electronics. If you have a problem we help you ourselves or refer you to a partner.
What is your return policy?
You have a 14-day right of withdrawal after receipt. The bike must be in the same condition as on delivery (max 5 km ridden). Report your return via klantenservice@ouxi.be; collection costs are in our refund policy.
Send us a message
B2B contact
Want to sell OUXI fatbikes in your bike shop or do repairs as a service point? Contact us via the form or WhatsApp.